FAQ – Frequently Asked Questions
Advice from the Atlantic Shopping Customer Service Team
Here you will find answers to some important questions that we are frequently asked. You will also find useful advice to help you choose your perfect bar stool or dining chair.
Customer satisfaction is our top priority, and providing excellent service is at the heart of what we do. If you need any assistance, our team is always happy to help and will work with you to find the right solution.
Please don’t hesitate to contact us on 0800 181 8895 (local rate) or email us at kontakt@barhockerwelt.de.
Antes de hacer su pedido
Do you have any retail locations in Germany?
Do you have any retail locations in Germany?
¿Puedo hacer un pedido sin abrir una cuenta?
¿Puedo hacer un pedido sin abrir una cuenta?
Yes. You can place an order on our website without creating a customer account.
However, creating an account allows you to shop faster in the future without having to re-enter your details each time. You can also create and save wish lists of your favourite products for easy access when you log in again.
¿Cuáles son las dimensiones de los productos?
¿Cuáles son las dimensiones de los productos?
The dimensions of all our products are clearly shown on the product pages. You can find them in the "Dimensions" tab below the images.
We also provide a detailed dimensions diagram, which can be found among the product images below the main photo. Simply scroll through the images and click on it to view the full details.
¿Sus productos tienen garantía?
¿Sus productos tienen garantía?
Yes, all our products come with a 1-year warranty, as outlined in our Terms and Conditions of Sale.
¿Cuáles son los plazos de entrega? ¿La entrega es gratuita?
¿Cuáles son los plazos de entrega? ¿La entrega es gratuita?
Yes, delivery is free; nothing is added to the product price shown on the website.
Delivery usually takes 2–5 working days (excluding Sundays and public holidays).
Orders placed before 1:00 pm are typically dispatched the same day.
Do you deliver to Austria and Switzerland?
Do you deliver to Austria and Switzerland?
Yes, we deliver to both Austria and Switzerland. Any applicable shipping costs for Switzerland will be clearly displayed at checkout.
¿Disponen de un catálogo?
¿Disponen de un catálogo?
We do not produce a printed catalogue. Our full product range is available to view on our website.
¿Envían muestras?
¿Envían muestras?
Unfortunately, we do not offer product samples.
¿Mi producto está disponible en el depósito?
¿Mi producto está disponible en el depósito?
Product availability is displayed on each product page. If an item is in stock, delivery is usually possible within 2–5 working days.
If the item is not currently available, it can often be pre-ordered and the expected restock date will be clearly shown.
¿Cómo funcionan las reservas?
¿Cómo funcionan las reservas?
If the product you wish to purchase is currently out of stock, but not marked as 'sold out', you can place a pre-order. The expected restock date is shown on the product page.
Payment for pre-orders is taken at the time the order is placed. You will receive your standard order confirmation email, followed by a separate pre-order confirmation confirming the expected restock date.
Pre-orders are prioritised, and as soon as the product arrives at our warehouse, your order will be dispatched as quickly as possible. You will receive an email notification once your order has been shipped.
¿Cómo funcionan las devoluciones?
¿Cómo funcionan las devoluciones?
If you are not satisfied with your purchase, you have 14 days to return the product to us. Return shipping costs must be covered by the customer, and you may choose your preferred courier.
Please note that we cannot accept returns for products that have been assembled.
Once the returned goods have been received at our warehouse and inspected, your refund will be processed. For more details, please refer to our Terms and Conditions of Sale.
¿Es posible tener un presupuesto?
¿Es posible tener un presupuesto?
Yes, you can request a quotation by contacting us by email or by phone.
Ordering (Payment, Confirmation & Changes)
¿Qué métodos de pago aceptan?
¿Qué métodos de pago aceptan?
When ordering through our website, you can pay securely by credit card or PayPal. These payment methods are fast, secure, and the payment is processed automatically.
Payment by bank transfer is also possible. Simply place the order on the website (desired product, delivery address, etc.), select bank transfer as method of payment and we will send you our bank details. As soon as we receive your payment, your order will be shipped immediately – usually within 1–2 business days.
Payment by cheque is also possible on request. Please note this method takes longer, as the cheque must first arrive at our office in England before your order can be processed.
¿Por qué no puedo realizar mi pedido?
¿Por qué no puedo realizar mi pedido?
If you experience any problems while placing your order, please do not hesitate to contact us on 0800 181 8895 and we will be happy to assist you.
In most cases, failed payments are due to credit card spending limits or payment authorisation issues.
¿Por qué no puedo ver la sección de pagos?
¿Por qué no puedo ver la sección de pagos?
Para acceder a la sección de pago, primero debe completar sus datos (dirección, número de teléfono, etc.) y marcar la casilla que confirma que acepta los Términos y Condiciones. Una vez hecho esto, aparecerán las opciones de pago.
¿Por qué no he recibido el correo electrónico de confirmación de mi pedido?
¿Por qué no he recibido el correo electrónico de confirmación de mi pedido?
A confirmation email is automatically sent as soon as your order has been placed. If you have not received it, please check your spam or junk folder.
If you still cannot find the email, it is possible that there was a typing error in your email address. In this case, please contact us and we will be happy to help.
¿Puedo modificar mi pedido después de haberlo realizado?
¿Puedo modificar mi pedido después de haberlo realizado?
If you wish to change the colour, model or quantity of a product, you can do so directly in your shopping basket before completing payment.
If you need to make changes after payment has been completed, please contact our customer service team as soon as possible. Our team is available Monday to Thursday from 11:00am to 7:00 pm on 0800 181 8895, and we will do our best to assist you.
¿Es seguro el pago en su sitio web?
¿Es seguro el pago en su sitio web?
Yes, all payments on our website are fully secure. Our store uses industry-standard SSL encryption to ensure your personal and payment information is protected.
All transactions are processed through secure, trusted payment providers such as Shopify Payments, PayPal, and major Credit Card networks.
After Ordering (Delivery & Customer Service)
¿Me avisan antes la entrega? ¿Cómo funciona?
¿Me avisan antes la entrega? ¿Cómo funciona?
El servicio al cliente de mundodeltaburete.es le enviará un e-mail de confirmación cuando se envíe su pedido, incluyendo un número de seguimiento de su paquete que le permitirá seguirlo en la web de SEUR (con el mismo número). El seguimiento en la web de SEUR se hace por orden alfabético.
SEUR: SEUR hace entregas todos los días entre las 8h y las 18h excepto domingos y días festivos. Nosotros les transmitimos todos los datos que usted nos proporcione. Si nos facilita un número de teléfono móvil, SEUR le enviará un SMS de confirmación del día de la entrega y le llamará en caso de que haya problemas. Después de dos intentos de entrega infructuosos con aviso de paso, SEUR depositará su pedido en el punto SEUR más cercano a su domicilio o en la oficina de correos.
¿Puedo hacer el seguimiento de mi pedido en línea?
¿Puedo hacer el seguimiento de mi pedido en línea?
You can track your delivery using the tracking number included in your Shipping Confirmation Email.
¿Qué debo hacer si mi paquete llega dañado o faltan piezas?
¿Qué debo hacer si mi paquete llega dañado o faltan piezas?
The vast majority of our deliveries arrive without any issues. However, in rare cases a parcel may arrive damaged or with missing parts.
We recommend that you do not refuse the delivery and instead note the damage with the courier when accepting the parcel. In many cases, only the outer packaging is damaged while the products inside remain well protected.
¿Qué debo hacer? - He recibido 2 cajas, pero esperaba 3
¿Qué debo hacer? - He recibido 2 cajas, pero esperaba 3
Some products are packed as sets, meaning that three items may be delivered in two boxes. Please check the contents of your parcels before contacting us.
If your order is shipped in multiple boxes, it is also possible that they may arrive separately during transit. Please don’t worry if all parcels do not arrive on the same day.
¿Qué debo hacer? - Me preocupa mi entrega.
¿Qué debo hacer? - Me preocupa mi entrega.
Our team is available on 0800 181 8895 and will be happy to assist you with any questions regarding your delivery.
¿Qué debo hacer? - No he recibido mi factura.
¿Qué debo hacer? - No he recibido mi factura.
Your invoice is normally sent by email. If you have not received it, please contact us by email and we will be happy to send it to you again.
¿Qué debo hacer? - No he recibido las instrucciones de montaje.
¿Qué debo hacer? - No he recibido las instrucciones de montaje.
This is very rare, but occasionally assembly instructions may be missing from the package. If this happens, please contact us and we will send you the instructions by email.
¿Por qué no puedo ajustar la altura de mi taburete de bar?
¿Por qué no puedo ajustar la altura de mi taburete de bar?
Please first check that the protective cap on the gas lift cylinder has been removed before assembly.
¿Qué debo hacer? - He recibido un producto dañado.
¿Qué debo hacer? - He recibido un producto dañado.
Please send us an email including your order details, your name and several photos showing the issue so we can assess the problem.
Our customer service team will review your request and contact you as quickly as possible to provide a suitable solution.
Otras preguntas
He olvidado mi contraseña. ¿Cómo puedo restablecerla?
He olvidado mi contraseña. ¿Cómo puedo restablecerla?
If you have forgotten your password, simply click "Log in" and then select "Forgot your password?".
Enter the email address associated with your account and you will receive an email with a secure password reset link. Follow the instructions in the email to create a new password.
If you do not receive the email, please check your spam or junk folder or contact our customer support team for assistance.
¿Dónde tiene su sede su empresa?
¿Dónde tiene su sede su empresa?
Our company is headquartered in Birmingham, United Kingdom.
¿Puedo comprar piezas de repuesto o combinar piezas de diferentes taburetes?
¿Puedo comprar piezas de repuesto o combinar piezas de diferentes taburetes?
No, we only sell complete products such as stools, bar stools, tables and chairs. It is not possible to purchase individual parts or customise products by mixing components from different models.
¿Estáis presentes en las redes sociales?
¿Estáis presentes en las redes sociales?
Yes, you can find us on Facebook and Instagram. Please see the links at the bottom of the page.
How can I share my experience with Barhockerwelt?
How can I share my experience with Barhockerwelt?
Approximately 14 days after your purchase, we will invite you by email to share your experience on the independent review platform Trustpilot.
Trustpilot allows customers to review ecommerce companies and helps shoppers make informed decisions about where to buy. We do not control these reviews, but we do have the opportunity to respond to feedback.
Your opinion is extremely important to us. Customer feedback helps us improve our service and ensures we continue to meet our customers’ expectations. Your review will also help future customers shop with confidence.